Frequently asked questions
What are lab-grown diamonds?
Lab-grown diamonds are created in a controlled laboratory environment using advanced technology. They are chemically, physically, and optically similar to mined diamonds. They are grown in a lab instead of mining it from the Earth.Â
How are lab-grown diamonds made?
Lab-grown diamonds are created using two primary methods: High-Pressure High Temperature (HPHT) and Chemical Vapor Deposition (CVD). Both methods mimic the natural conditions under which diamonds form deep inside the Earth, resulting in diamonds that are virtually indistinguishable from mined diamonds.
What is return policy?
Shop with full confidence! We offer industry’s first LIFETIME BUY BACK GUARANTEE policy. Receive the refund equal to the full invoice value, subject to standard verification and quality checks.
Are any purchases final sale?
Only custom-made jewelry pieces are not eligible for returns.
When will I get my order?
We work quickly to ship your order as soon as possible. Once your order is shipped, you will receive WhatsApp message and/or email with further information. Delivery time may vary depending on your location.
Where are your products manufactured?
Our products are manufactured right here in Mumbai.
How much does shipping cost?
Free shipping !!
Do lab-grown diamonds look different from natural diamonds?
No. Even experts need specialized equipment to identify growth origin. To the naked eye, they are indistinguishable from natural diamonds.
Will lab-grown diamonds hold value?
Like natural diamonds, retail resale values vary. People choose lab-grown diamonds because they offer better size, clarity, and brilliance for the price, along with ethical peace-of-mind.
Are your diamonds certified?
o Absolutely. Every solitaire diamond we offer is independently certified by internationally recognized laboratories, such as IGI or  GIA. Each diamond is accompanied by its official grading report, which provides a thorough evaluation of the 4Cs—cut, color, clarity, and carat weight—along with additional characteristics that define its quality and authenticity.
o These certifications ensure full transparency, allowing you to purchase with Pure Promise confidence knowing that your diamond has been examined and graded by leading global authorities in gemology.
Can I customize my jewelry?
o Absolutely! We specialize in fully customized jewelry, giving you the freedom to personalize every aspect of your piece. From selecting the diamond cut, size, clarity, and setting to choosing the metal type, finish, and intricate design details, each element can be tailored to your preferences.
o Whether you have a clear concept, a reference image, or just an initial idea, our experienced designers will collaborate with you to create a unique piece that reflects your style and vision. We provide design sketches, 3D renders, and revisions as needed to ensure your complete satisfaction before crafting the final piece.
o Your dream design, brought to life with promised precision and pure craftsmanship.
How should I care for my diamond jewelry?
Simply clean with:
- Mild soap
- Warm water
- A soft brush