We offer a lifetime exchange and upgrade policy for all our products, except for custom-made orders.
Our Quality Check team will approve the exchange or upgrade only if the product is found to have no damage or tampering. In case any damage is detected, the cost of necessary repairs will be deducted from the original order value. Customers must return the product along with the original invoice.
Exchange Credit Value
- Metal value: 100% of the current market price
- Diamond value: 80% of the current market price
- Applicable for goods exchanged, excluding making charges and taxes (maximum exchange value limit: INR 3,00,000)
- If the item is damaged, missing stones, or tampered in any way, the proportionate repair amount will be deducted from the exchange value.
- Making charges and taxes will also be deducted from the final exchange value offered.
Once the exchange value is determined after the quality checks and applicable rate evaluations, a credit note for the said value will be issued. This credit note can be redeemed within 30 days from the date of issuance.
Please contact us via email or WhatsApp for more details, and our team will guide you through the exchange or upgrade process.
Important Notes
- The current market value of metal will be determined on the date the exchange is approved.
- The current market value of diamonds will be determined on the date the exchange is approved. The rate set by us shall be fair, true, and final.